Ticketing

Providing a reliable, flexible solution to many operations, Ticketing saves time and money for the attraction, venue and event industries. The system can also be implemented within non-event businesses such as hospitality, car parking, services and many more.

Features

Unlimited tickets

Running multiple events and multi-site operations at the same time is made simple with flexible ticket structures and unlimited ticket types.

Customisable designs

Stay true to your band by setting custom ticket designs. From entry to events and attractions to car parking, your digital and physical tickets will be instantly recognisable.

Cloud management

Full integration with TouchOffice Web+ gives you access to cloud-based live reporting, programming and management; anytime, anywhere.

Flexible ticket criteria

Set capacities, scan limitations and additional rules by various metrics. From ticket and customer types to events, dates, times, sessions and more.

Multi-channel sales

Ticketing is compatible with sales across TouchPoint tills, TouchTakeaway webshops, ByTable apps and even via SelfService kiosks.

Versatile

Not just an intelligent solution for attractions, events and venues, Ticketing's versatility makes it ideal for pub events, car parking and so much more.

Intelligent reporting

Keep quick track of ticket sales and plan resources ahead with the dedicated Ticketing calendar view; giving you sight of sales. per event, day, month or year.

Membership capability

Configure data requests during the purchase journey such as season passes to include custom fields; from date of birth to height and even images for easy identification.

Streamline upgrades

Define upgrade paths from one ticket type to another, giving flexibility for customers to upgrade entry tickets to season passes, VIP packages and more.

Gain full control with the flexible Ticketing solution

The intuitive functionality allows for unlimited ticket types to be created, whether you’re running a single event site with standard entry tickets or a large multi-site attraction with season passes and membership options.

Services and retail businesses can utilise the system to sell pre-booked appointments and session slots, giving a streamlined customer journey. This flexibility means you can develop ticket tariffs as complex as you require; from variable date or time tariffs and the ability to set member-only prices to discounts on multiple ticket sales and bespoke purchasing journey fields.

The Ticketing solution can be seamlessly integrated with your existing TouchTakeaway, ByTable, TouchPoint and SelfService software, making it both easily recognisable and intuitive for your customers.

Create bespoke, customised seating plans for your venue

For seated venues such as theatres and stadiums, a fully customisable seating plan creator is included to further enhance the comprehensive Ticketing solution.

This enables users to create, from scratch, bespoke seating areas, locations and arrangements. Additional functionality allows for the inclusion of variable seat types, adjustment of the seat numbering system and additional landmarks such as emergency exits, hospitality outlets and stage identification to improve guest experience. Providing unrivalled flexibility, this Ticketing add-on software will give you complete control for all your upcoming seated events.

Streamline operations with the Entry Ticket Scanner app

To further help you improve the efficiency of your operations, a companion Entry Ticket Scanner app has been designed specifically to be used alongside the Ticketing solution.

This app can be downloaded from the Google Play Store or Apple App Store, giving you the flexibility to scan and validate tickets from absolutely anywhere. The app scans tickets and allows users to access customer verification details in the palm of your hand, ideal for entrances to venues and events where it’s not practical to have a static till terminal.

- Easily scan and validate tickets. in or out.

- Scan QR codes via your mobile device’s camera.

- Access tickets via the in-built search function.

- View ticket validity details in seconds.

- Track customer verification details.

- Operate the app in light or dark mode.

Access intelligent reporting with TouchOffice Web+

Seamlessly integrating with the full ICRTouch ecosystem, Ticketing is managed via the cloud-based back office management system, TouchOffice Web+. This allows instant access to live reporting data on ticket sales and redemptions as well as keeping a secure audit trail. Sales data is stored securely giving you peace of mind and access to historical insights for tracking and comparing performance.

Each ticket QR code is also encrypted and can never be regenerated; meaning if a ticket is lost or stolen, it can easily be deactivated to avoid fraudulent re-sale or attempted redemption.